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MCDONALDS CORPORATION - GLOBAL SHARED SERVICES
THE CHALLENGE
In 2008, McDonald’s Shared Services team was a decentralized organization that was quickly evolving into the first truly global function. McDonald’s recognized the importance of developing teamwork, cohesiveness, and alignment across the team to drive global solutions. They needed to build a diverse, global team with leaders to expand beyond their current capabilities.
THE WORK
The Global Shared Services (GSS) organization has since become the group that applies the Leadership Circle holistically and consistently. They continue to use public feedback talking about their strengths and weaknesses in front of the group. Kelvin McLaurin, VP of Finance Strategy Alignment, explains, “The Leadership Circle has become the common language across the GSS Leadership Team to onboard and develop our leaders.”


The Results
The culture that the Leadership Circle Profile helped create in GSS is a key contributor to the success of their organization. They achieved their five-year strategic plan in only three years. Then, set in place the GSS 2020 Strategy to continue the momentum toward their vision to be a world-class shared services organization. Debbie Ballard, VP of Shared Services, explains, “It is part of our DNA, part of who we are… we’ve forged a cohesive, high-performing leadership culture in GSS.” Both McLaurin and Ballard continue to be strong advocates for the Leadership Circle process, driving application in their organizations and sharing their experiences with others in the McDonald’s system.
Transformational Leadership around the globe
We at the Leadership Circle are privileged to bring our leadership training to a broad group of organizations.
Financial/Business
Everbank Commercial Finance
Wikimedia Foundation
Quicken Loans
American Express
Carlson Companies Worldwide
Federal Express
Healthcare
Roche
The Children’s Hospital of Philadelphia
Bon Secours Health System
Blue Cross Blue Shield of FL
Intermountain Health Care (IHC)
Kaiser Permanente
Professional / Technical Services
Pixar Animation Studios
Schouten Global
Accenture
ASIS International
Heitman
PricewaterhouseCoopers (PwC)
Retail Trade
McDonald’s Corporation
Evereve
Caribou Coffee
Manufacturing/Industrial/Technology
Honda
Syngenta
Boeing
GOJO Industries
Dolby Labs
3M
DTE Energy
Level 3 Communications
Morton Thiokol
Education / Government
University of Notre Dame
Harvard University Graduate School of Education
Yale University
Food & Drug Administration
US Department of Transportation