The COVID-19 Pandemic has affected pretty much every aspect of our lives, leadership included. Leaders recognize that agility, creatively leading, and flexibility are no longer “nice-to-haves” but are essential to employee morale, business operations, and maintaining a healthy work-life balance.

Curious to gain a better understanding of how leadership has been affected over the last two years, we dived into our data. We analyzed Leadership Circle Profile (LCP) Reports from 2019, 2020, and 2021 to see how COVID has influenced leadership. What follows are the most relevant findings from that research.

Analysis of 13,536 leader profiles from:

  • 138 countries  (32% from the United States)
  • 61 industries
  • 1,172 companies

Along with our research into leaders’ profiles, we conducted an in-depth survey of randomly selected leaders in the US and asked them the following:

  • In what ways has managing during COVID changed your leadership approach?
  • What has been the most significant learning about your leadership due to managing during COVID?
  • What leadership advice would you give others based on your experience managing during COVID?

Here is what we discovered:

Many of us have experienced the initial shock of going from an in-office setting to working from home and feeling siloed from co-workers. Keeping up with constant emails, instant messaging, and conference calls–not to mention our personal lives–made it hard to manage workloads. Leaders found themselves longing for more connection and organization during the new reality they were facing.

Lower levels of management were predominately challenged by the constant disruptions that increased the difficulties in motivating their teams, whereas the greatest challenge for senior managers revolved around the loss of connection with Direct Reports. All management levels felt challenged by the increased demands on their leadership capacity.

Another challenge leaders faced while managing COVID was that disruptive change has made it difficult to keep everyone motivated and focused on the long-term. We found that leaders were more likely to increase their complying tendencies due to lack of connection, causing them to either pull back and increase distance, or take complete control of the work.

Leaders were less likely to focus on leadership assessment during the peak of COVID in 2020, but there was a significant increase in leadership assessment during in 2021. This may be due to leaders recognizing that they need more information on their leadership after dealing with something as significant as COVID.

Our analysis of the yearly LCP data also shows an increase in Creative leadership in the midst of COVID and a decrease in Reactive leadership. These findings run counter to the narrative we’ve seen frequently of leaders wilting under the pressures of COVID. Of course, that’s happened in individual cases, but overall, we see that leaders have risen to the challenges COVID has presented. How encouraging!

As leaders have leaned into developing Creative leadership in this volatile new world, they’ve found that adapting, communicating, and adjusting are key to sustainable success and growth.

75% of leaders said adaptability and flexibility were essential to their success
69% of leaders stated that strong communication skills were a strength during these times
50% of leaders said composure allowed for the adjustment to be smooth


Effective leadership is a muscle to be trained and developed. When we asked what changes in leadership approach leaders were striving for over the past two years, it varied by management level.

What are leaders learning about themselves? Here are the top 3 lessons learned while managing during COVID:


of leaders say you must be open to adjustments and accommodations to maintain engagement/relationships


of leaders say it is important to patiently engage with others, listen to them, and show them kindness and respect


of leaders say everyone's circumstances are different, and some are more insecure than others. Understanding is key

Based on these learnings, here are the things leaders felt they have most improved on during the pandemic:

97% of leaders reported that their leadership had improved as a result of leading during COVID


60% of leaders have an increased the desire to improve own leadership


24% of leaders became kinder / gentler toward co-workers


45% of leaders emphasized the need to build stronger relationships


33% of leaders increased their patience and became more forgiving of mistakes


28% of leaders relinquished control and let others share in leadership and decision making



Direct COVID Impact
Based on feedback about management challenges and emerging strengths tied directly to COVID

The most frequently cited challenges leaders faced in managing COVID include loss of connection, disruptive change, eroded trust, and becoming overloaded. Here are a few of the comments from leaders we found particularly interesting:

Managing through change, like COVID 19 is the new norm, and unless he can step out of the day-to-day and reflect on the larger picture, it is unlikely we will be able to make progress.

I have been worried about her burning out for some time (even before covid), but the new added workload is beyond what anyone could have predicted.

To meet the demands of COVID-19, there is a tendency, at least temporarily, to try and maintain the status quo.

In many ways his direct reports and their teams feel abandoned and or isolated because of this year with COVID19.

The need for remote working due to COVID-19, can be challenging with regards to ensuring everyone is on the same page.

It is difficult because of the COVID-19 situation and travel restrictions, for him to learn about our team and gain perspective on both the market and some of the unique aspects of the business .

The most frequently cited strengths leaders developed and relied on to manage during COVID include transparent communication, composure, adaptability, honesty and vulnerability, encouragement of creativity and innovation, and willingness to take action. Here are a few of the comments from leaders that stood out to us:

His leadership through the COVID-19 and the ongoing crisis has been beyond commendable, setting an example for all of LT on how to plan and prepare, how to make difficult decisions, how to rally a team around his frameworks. Through all this he has stayed calm, cool and optimistic. It has been inspiring to watch.

She is helping us all navigate through COVID-19 by working to keep everyone informed and the lines of communication open. She maintains her sense of humor while at the same time being open to having difficult conversations and answer questions.

He has shown much growth in managing a complicated business as a result of working through 2020. COVID will continue to challenge us to find new and better ways to support our team and our customers and if all leaders can continue to think and work differently, we will be able to grow in intentional ways.

With Covid-19, flexibility and the ability to adapt is critical and is something that I am seeing first-hand from this leader.

The biggest learnings revolve around the need to remain flexible, adapt as necessary to circumstances, and actively engage with others, asking questions and empathizing with what others are going through.

Although COVID has presented many challenges, it has also provided an opportunity for leadership to be developed and for leaders to step up to the challenge … and many have!

Want to learn about how you perceive yourself as a leader? Take the Free Self Assessment.

Leadership Circle

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